Shipping policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with ElevaFits. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During holidays, promotions, product launches, or periods of high demand, processing may take longer. You will receive a confirmation email after placing your order and another notification when your order has shipped.

Shipping Rates

Available shipping methods, costs, and estimated delivery times are displayed during checkout based on your delivery address and the products in your order.

Any free-shipping promotion applies only when the eligibility requirements shown on our website or at checkout are met.

Estimated Delivery

Delivery estimates begin after your order has been processed and collected by the shipping carrier.

The estimated delivery date displayed at checkout is not guaranteed. Delivery may be affected by:

Carrier delays
Weather conditions
High shipping volumes
Customs processing
Public holidays
Incorrect or incomplete addresses
Events outside our reasonable control

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take up to 48 hours to update after the carrier receives your package.

Shipping Locations

We currently ship to the destinations available during checkout. If your country, state, or region cannot be selected, we may not currently deliver to that location.

Some products may be subject to separate shipping restrictions because of their size, weight, or destination.

Multiple Packages

Orders containing multiple products may be shipped separately. You may receive more than one package and tracking number for the same order.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, and postal information.

If you notice an error, contact us immediately at es9770726@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

ElevaFits is not responsible for delivery failures caused by an incorrect or incomplete address submitted by the customer. Additional reshipping costs may apply.

Undeliverable or Refused Packages

Packages returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect may be refunded after they are received and inspected.

Original shipping charges and any return-to-sender fees may be deducted from the refund where permitted by law.

Delayed Orders

If your order has not arrived within the estimated delivery period, first check the tracking information and confirm that the shipping address is correct.

If tracking has not updated for several business days, contact us so we can review the shipment with the carrier.

Lost Packages

If tracking indicates that a package may be lost, contact us at es9770726@gmail.com with your order number.

We will work with the shipping carrier to investigate. Refunds or replacements for confirmed lost packages will be handled based on the investigation and applicable law.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Allow up to 48 hours, as some packages may be scanned before delivery.

If the package is still missing, contact us. ElevaFits is not responsible for packages lost or stolen after confirmed delivery, except where required by law.

Damaged Packages

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photographs or videos of the product and packaging. We will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy.

International Orders

If international shipping is available at checkout, your order may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price. Customs processing may also delay delivery.

Order Cancellations

Orders may be cancelled before processing or shipment begins. Once an order has been processed or shipped, it cannot be cancelled and must follow our Return and Refund Policy.